Mad City Windows

Our sales representative was fantastic! He was knowledgeable and patient about answering all our questions. A bonus was that he was understanding about being interrupted by our 2 puppies running around. He was even interacting with them during our meeting. He stayed much later than our scheduled time to make sure we had all the information we needed. After we signed a contract there was a misunderstanding with the financing company, but our same rep made time to come back and fix it personally. The company communicated every step of the way. The installers were punctual and thorough, even with the cleanup. We are very satisfied with our windows and have not had any problems yet. However, one of the reasons we chose Mad City Windows was because of their quality guarantee and warranty.

Satisfaction is Mad City's top priority. We had some issues with minor details, but things were resolved. We're satisfied with the staff and their products!

We are filling this out 2 years later to make sure they would come through with all their promises. During this time, we had a Mad City electrician come, a guy that did some extra caulking, and a plumber that needed to replace the faucet. All three were done by Mad City efficiently and quickly, and all three issues are now fixed. When we called to ask for them to fix these, they were courteous and friendly. So they do live by their unconditional warranty and guarantee policies. Besides that, we are very happy with the overall job they did on 2 bathroom shower / tub jobs.

Install crew was punctual and got the work done in a timely fashion. I was also able to quickly schedule an appointment when one of my windows was not opening/closing properly.