Hope Plumbing

My daughter's water heater failed and she contacted Hope Plumbing to replace a 40 gallon electric water heater, located in a closet in a one-story house. When the technician arrived he told her that the water heater was under warranty. He also, provided a "labor only" quote to replace the water heater of $989. I thought that was an outrageous price and I asked the technician what the hourly rate was to justify that price. He said that Hope does not have hourly rates. I agreed to pay that price, because I don't live in Indianapolis and was not in a position to get multiple quotations rapidly. However, I subsequently checked prices with a number of sources and found labor only prices of $325 - $450 to install a 40 gallon electric water heater. I then called Hope to give them an opportunity to explain why they were 2 to 3 times the price of their competitors. After telling me that their call-in notes showed that the water heater was on the 3rd floor (of a one-story house) and that they used a "book" rather than an hourly rate, their representative got huffy and said that I knew the price before I agreed to pay it. I agreed with her. My purpose in calling was not to obtain a reduction in price, but to gain a better understanding of why Hope Plumbing's prices were 2 to 3 times higher than similarly qualified firms. Since I received no explanation, I believe that Hope Plumbing is either very expensive as compared to other plumbers in Indianapolis or that they tried to price very aggressively when dealing with an out-of-town customer that had few alternatives. I would urge any potential Hope Plumbing customer to be extremely careful in dealing with this company and to obtain other quotations. For potential customers of Hope Plumbing, I think the best approach is "Caveat Emptor", let the buyer beware.

From Delores H. Mr. Jacob Waycott arrived on time at my home.A very polite gentleman.From start to finish as he cleared a drain in my bathroom explained in detail as he went along. I was very pleased and recommend Hope Plumbing to everyone.

Hope plumbing is dishonest and they do terrible work. They over charge. They make up huge repairs that don’t need to be done. They won’t fix simple problems simply. Save your money. Use anyone else.